• Address:
  • 1324 S. Flower St
  • Los Angeles, CA 90015
  • Tel: 213.663.1400

Store Hours:
Mon–Thurs: 12:00 – 7:30PM
Fri: 12:00 – 6:45PM
Sat: 12:00 – 4:00PM
With exceptions for holidays.

FAQ

Technical Support:


Account Information

Shipping and Payment Information

Return and Refund Information

Other Information


I experienced an error on the website. What are the steps needed to report them?

When reporting errors, please be specific about the error in any way that you can. For instance, if you notice that you cannot get passed a checkout screen, then email us a screenshot of the checkout screen instead of just saying "you cannot get passed the checkout screen." This is very hard for us to figure out where the problem is. Just because you experienced the error doesn't necessarily mean that we also experienced the error and/or aware of the error's existence prior to yours because anything could and will go wrong when working with thousands of moving parts.

With all errors we have to simulate the same experience to figure out where to look. It is the same as if you brought your car into a shop and the technician asks you a series of questions to isolate where the problem lies. Your car technician needs to know what you experienced, otherwise, they will have to look over thousands of components... your car technician will then test drive your car and do routine checks and if they cannot experience the same error as you do then they cannot help you; which likely the error you experienced could be something else entirely. An ecommerce website has tens of thousands of scripts and thousands of files to look over. The web technician may not even be aware of a bug unless it is triggered by an action unseen in the testing phases.

To better assist us. Please explain as much detail as you can remember. What would help would be to report the product names, quantity and steps you took to trigger the error. Furthermore, not all issues are actual issues caused by the website; your computer and the browser could be the problem. Refreshing your browser's cache and restarting your computer can solve most problems. Try to also use other computers and devices. If time permits, a simple google search on the issue can remedy user problems experienced. Technical problems on websites are not a new thing and they are prone to failure both external and internal. Systems are not perfect, so please be patient and we will work with your case by case.

I get an error code 10554, what happened?

That error code refers to when the billing address you entered does not match what is on file on your credit card's billing address. The information of your address, State, name and zip code must all be correct otherwise you will receive that error.

Please double check to see if your billing address matches the credit card's billing address. The billing address can be different than the shipping address.
See Reference

Needed or missing features on the website.

The website is continuously being enhanced and re-worked on so if you experience a feature you need please do not report this as an error on the website. We are happy to take in consideration needed features.

A color I needed is not there

If there is a missing color, then please email our team and indicate what that color is and what brand for us to check and add if required. It is also likely that the color is out of stock.

1. Do I need to register?

Yes and no, you can browse our store freely without registering. If you want to check out, the system will ask you to register.

2. How do I update my account?

You can login into your account by using My Account link at top of the screen then you can modify your information.

3. What do I do if I forget my login/password?

Very simple, just Click Here. Then enter your email and the password will be mailed to you.

4. Is your credit card processing secure?

Yes! Our site is secured by GeoTrust 128bit SSL. You can see the GeoTrust seal on the buttom of the website.

5. What is the privacy policy?

Information we collect is only for the sole purpose of proving customer support, tracking and Architectscornerstore.com promotions. Email addresses will automatically be entered into the Architects Corner mailing list database. If you choose not to receive promotional emails, simply unsubscribe when you receive a promotional email and we will make sure to cease delivering them to your email address immediately.

6. Do you charge sales tax?

We charge sales tax for customers who are in California.

7. How do I know what is my shipping charge?

During checkout, you will be asked the shipping method and it will also display the charge for that particular shipping method.

8. What method can I use to pay?

Currently we accept Visa, MasterCard, Discover, American Express and Check/Money Order. If paying by credit card, we verify the card information when we begin processing your order. Please note that any order may be placed on hold if we are unable to verify your card information. Please review your card information prior to submitting your order.

9. When is my credit card charged?

Your credit card will be charged when we begin processing your order. We will process your order as soon as possible, but please allow maximum 3-5 business days to fill your order.

10. What shipping method can I choose?

Right now we offer Fedex Ground, 3 Day Select, Second Day Air and Next Day Air.We also offer the option of Will-Call/Store Pick-up if you would like to instead pick up your order at our Los Angeles Store.

Please do not choose the Will-Call/Store Pick-up option if you are not going to be picking it up at our store.

11. Can you ship to an address other than my billing address?

Yes, Architectscornerstore.com allows you to ship to an address other than your billing address anywhere in the United States. However, we do require that you provide us with the billing address that matches your card company's records. We recommend that you contact your card company to update them with your approved secondary ship-to addresses. Please note that any order may be placed on hold if we are unable to confirm the billing and/or shipping address. Please review your billing address prior to submitting your order.

12. Do you ship internationally?

We currently do not sell to international customers outside of the United States.

13. I entered the wrong shipping address and now my package is in transit. What can I do about this?

Unfortunately, once the package has left our warehouse we cannot change the shipping address. Please review your shipping address before submitting your order, so that this will not happen, otherwise we will have to charge you the same shipping fee and/or order total to resend it.

14. What is your refund policy?

We will accept any item that is still in the original sealed and unopened packaging , however we will charge a 25% restocking fee. Any item that is not sealed by the manufacturer is not returnable, items included but not limited to are markers, pens, paper products, wood products, glues, modeling products (scale trees and people), power tools, Pina Zangaro line etc. Please email us for RMA number before returning your items. We will not accept parcels mailed to us without an RMA number or after 30 days. If you are unsure about a particular item ,please email us and we will be more than happy to address your concerns.

15. What happens if my package is lost or damaged?

Architectscornertore.com is Not Responsible for Lost or Damaged Packages due to the shipping company, however there are shipping insurance options during checkout.

16. How do I exchange defective product?

Please report any defective product you have ordered thru our online store within 5 days of receiving your products. Whenever possible please photograph the defective item/s and email us with your order number. We will issue a call tag to pick up the defective item and a replacement will be sent out once we receive the defective product back. To save time , we can bill you for the replacement , and once we receive the defective product we will issue you a refund in the same payment method you paid with for the replacement. We must receive the defective product back within 10 days from the reported date. Any products received after 10 days will be returned to the sender at the senders expense.

17. Is the online price the same as in store price?

Our goal is to offer the best possible prices on Architectscornerstore.com as well as in our Architects Corner stores. Sometimes an online price will not match a price that is offered in your local store.The local price may require additional handling, may not be available or may have other factors that influence the price difference from the online price. Please call your local store if you have any questions about price.

18. What do the icons mean?

Free Shipping Exempt

Some items due to size, weight, price, or other factors are exempt from Free Shipping and will incur shipping charges if added to qualifying Free Shipping orders.

Drop Ship

Products with this icon are shipped directly from the manufacturer. Please allow additional time for delivery.

Over-sized

Due to size and/or weight, some items are oversized. There will be additional handling charges or the item may be limited to certain shipping methods.

19. Do you take phone orders?

Currently we do not take orders over the phone as that could lead to miscommunication and compromise order accuracy. To ensure order accuracy, we ask that everyone place their orders online so they are able to review their order before submitting it.